Support

Once a web project has successfully launched and been released to the big wide world, it's important to make sure it's kept up to date and well maintained.

Why?

Security patches and editor features are available for your content management system (Craft CMS) at least once a week. To make sure your site is kept safe from vulnerabilities and to make sure it keeps performing well, we recommend a support retainer to both patch and monitor it.

To prevent costly clean-up operations when something does go wrong or your site needs work done in future, we provide the following services either monthly or quarterly.

How does it work?

We provide the services below and email you with all the updates we carried out, highlight new features and make suggestions for anything that could be improved or needs some extra love. It means that you can sleep easy, knowing that the site is secure and you're getting all the new editor features.

...always displays total professionalism, great attention to detail and I know that I can rely on him to get the job done.

Jane Shepherd - Account Director, Hunter Design

Support & Maintenance €150

per instance, monthly, quarterly or bi-annually

  • check icon Uptime monitoring & alerts via email

    We'll notify you when your site goes down

  • check icon Craft CMS security & plugin updates

    Current major version (3.x, 4.x etc)

  • check icon Performance Monitoring

    via Google PageSpeed Insights to help highlight room for improvement

  • check icon Compatibility Testing

    We test your site in all modern browsers to make sure it's still looking good

  • check icon Form Tests

    Verify that forms are submitting and sending notifications correctly

  • check icon Broken link report

    So you know if there are any links you need to update

  • check icon Site backups

    We backup the code, assets and database of your site so we can recover it for you immediately if anything goes wrong

  • check icon Bug fixes

    "Bug fixes" means anything that we built which is broken, not content updates

  • check icon Support via email

    Reach out to us any time and we'll reply within 24 hours

We can perform maintenance at whatever interval makes the most sense for your website. Clients are responsible for keeping their Craft and plugin licenses up to date.

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Hosting €30

per month, billed yearly

  • check icon VPS Hosting

    Your own Virtual Private Server

  • check icon Your own server

    You won't be sharing server space or resources with anyone else

  • check icon Server security updates

    Security updates will be installed weekly to your server

  • check icon SSL Certificate

    An automatically renewing SSL certificate for each domain

  • check icon DNS Management

    If you need to add/edit your DNS records, we can take care of this for you

If you need your site on fantastic VPS hosting but don't want to manage it yourself, we can take care of setting up and maintaining a server for you.

Hosting does not include email. We recommend using Google Workspace for that.

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DIY?

If your current shared hosting is unreliable and slow, and you want to take advantage of a modern hosting platform but don't need the support of someone to call on each month, we can also set up your website on UpCloud for a one-off cost of €300. After that, you'll own your hosting account and will be billed directly by UpCloud.

You're in safe hands

If you're got a project which needs some love and care or a new home, send us a message and let's get it back on track.

Get in touch